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Invyntra

Terms & Conditions

Last updated: September 30, 2026

By creating an account or using Invyntra ("Service"), you agree to these terms. If you're using the Service on behalf of a business, you're confirming you have the authority to bind that business to these terms.

1. Accounts

  • You're responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
  • You agree to provide accurate account and billing information.

2. Plans, trials & billing

  • New accounts may start on a free Trial plan with limited duration and usage limits, as described on our Pricing page.
  • Paid plans are billed in advance for the plan's billing period. Prices and usage limits are as shown on the Pricing page at the time of purchase.
  • We'll notify registered users of any pricing or feature changes to paid plans before they take effect.
  • Plan payments to Invyntra are non-refundable once made. You can cancel a paid plan at any time to stop future billing, but we don't provide refunds or credits for the current or past billing periods.

3. Collecting payments from your customers

  • You can connect your own payment gateway account (currently Razorpay) to collect payments for your sale orders — through the gateway's payment window, a payment link, or a QR code.
  • Online payments are processed by your payment gateway and settle directly into your gateway account. Invyntra never receives or holds these funds and isn't a party to the sale between you and your customer.
  • You're responsible for your gateway account — including its terms, fees, verification (KYC), settlements and disputes — and for keeping the gateway credentials you enter in Invyntra accurate and up to date.
  • Cash and other payments you record as collected offline are records only. Invyntra doesn't handle that money.

4. Cancellations & refunds to your customers

  • When you cancel a sale order, payments your customer made online are refunded through your payment gateway to their original payment method (UPI, card or bank). Refunds are drawn from your gateway account, and the time they take to reach the customer depends on the gateway and the customer's bank — typically 5–7 working days.
  • Amounts collected offline (cash, or payments made directly to your own account) must be returned to the customer by you. Invyntra records them as refunded only once you mark them as returned; until then they're shown as refund due.
  • You're responsible for your own cancellation and refund policy towards your customers, and for any taxes (such as GST) on your sales and refunds.
  • We aren't liable for payments or refunds that are delayed, declined or reversed by a payment gateway or bank, or for chargebacks and disputes raised with your gateway.

5. Your data

You own the business data you enter into Invyntra (products, stock, orders, customers, suppliers, and similar records). We access it only to provide and support the Service, as described in our Privacy Policy.

6. Acceptable use

You agree not to misuse the Service — including attempting to disrupt it, access other tenants' data without authorization, or use it for unlawful purposes.

7. Service availability

We're an early-access product and aim for high reliability, but don't currently guarantee a specific uptime. We'll communicate any planned downtime where possible.

8. Termination

You may stop using the Service and close your account at any time. We may suspend or terminate accounts that violate these terms, with notice where practical.

9. Governing law

These terms are governed by the laws of India, without regard to conflict of law principles.

10. Changes to these terms

We may update these terms as the product evolves. Continued use of the Service after changes take effect means you accept the updated terms.

11. Contact

Questions about these terms can be sent to [email protected].